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中国管理科学 ›› 2021, Vol. 29 ›› Issue (1): 47-58.doi: 10.16381/j.cnki.issn1003-207x.2021.01.005

• 论文 • 上一篇    下一篇

消费者品牌忠诚对品牌商再制造市场策略的影响

高鹏1,2, 杜建国2, 聂佳佳3, 朱宾欣2   

  1. 1. 江苏理工学院商学院, 江苏 常州 213001;
    2. 江苏大学管理学院, 江苏 镇江 212013;
    3. 西南交通大学经济管理学院, 四川 成都 610031
  • 收稿日期:2018-04-02 修回日期:2020-03-11 发布日期:2021-02-07
  • 通讯作者: 高鹏(1978-),男(汉族),江苏常州人,江苏理工学院商学院,副教授,博士,研究方向:物流与供应链管理、企业优化决策,E-mail:gaopeng@jsut.edu.cn. E-mail:gaopeng@jsut.edu.cn
  • 基金资助:
    江苏省社会科学基金资助项目(20GLD007);国家自然科学基金资助项目(71673118,71672153)

The Influence of Consumer's Brand Loyalty on Brand Remanufacturing Market Strategy

GAO Peng1,2, DU Jian-guo2, NIE Jia-jia3, ZHU Bin-xin2   

  1. 1. School of Business, Jiangsu University of Technology, Changzhou 213001, China;
    2. School of Management, Jiangsu University, Zhenjiang 212013, China;
    3. School of Economics and Management, Southwest Jiaotong University, Chengdu 610031, China
  • Received:2018-04-02 Revised:2020-03-11 Published:2021-02-07

摘要: 独立再制造商IR的市场进入给品牌商带来了显著的竞争压力。品牌忠诚源于消费者对某个产品品牌的信任和特殊情感,在产品选择中具有明显的倾向性和排他性,进一步增加了品牌商市场策略的复杂性。针对这一现象,本文采用博弈论结合数值仿真研究了消费者具有品牌忠诚特性下的品牌商再制造市场策略问题。建立并求解了IR不进入且品牌商不再制造(n)、IR不进入且品牌商再制造(nR)、IR进入且品牌商不再制造(nr)、IR进入且品牌商再制造(nrR)四种市场模式,对模型结果进行了灵敏度分析,并探讨了各成员的模式偏好。研究表明:新产品价格、品牌再制品价格、一般再制品价格均与品牌忠诚度正相关;品牌忠诚度的提高一定增大品牌商的利润,但不一定会降低IR利润;当新产品制造成本较高时,品牌商的模式偏好始终为nR$\succ$nrR$\succ$n$\succ$nr,较低时模式偏好受到消费者品牌忠诚度的大小的影响;nr和nrR模式下,品牌忠诚度仅可能提高品牌消费者剩余,但会降低普通消费者剩余、总消费者剩余和社会总福利。

关键词: 品牌忠诚, 品牌再制品, 市场策略, Stackelberg博弈

Abstract: The green effects and economic benefits of remanufacturing lead the entry of many independent remanufacturers (i.e. IRs), which brings a greater competitive threat to brand original equipment manufacturers (i.e. BOEMs). Due to the pressure of market competition and brand protection, BOEMs are facing a dilemma on whether to committed to remanufacturing by themselves, especially when more and more consumers have brand loyalty. Brand loyalty originates from consumers' trust and special emotion to a product brand and leads to the obvious tendency and exclusiveness in product selection. In this paper, a competitive remanufacturing supply chain system consisting of a BOEM (providing new products) and an IR (providing general remanufactured products) are considered, and a detailed study is made on whether the BOEM carries out remanufacturing and the supply chain performance caused by it when consumers have brand loyalty. Firstly, the market share of brand loyalty consumers is used to represent brand loyalty and the demand functions of three products under brand loyalty are derived based on utility analysis. Then, four market decision-making models are constructed, i.e. IR does not enter and BOEM no longer manufactures (n), IR does not enter and BOEM remanufactures (nR), IR enters and BOEM no longer manufactures (nr), IR enters and BOEM remanufactures (nrR), and the equilibrium solutions of various models are obtained by game theory. Next, the sensitivity analysis method is used to study the influence of consumer brand loyalty on the equilibrium price, the market demand and the profit of IR and BOEM. Besides, it reveals how the model preferences of IR and BOEMs change with brand loyalty by comparing the profits of different models. Finally, the consumer surplus and social welfare are discussed by numerical simulation. The results show that if the proportion of IR patent fees is low, the threshold of BOEM's remanufacturing will be lowered by the loyalty of consumers' brands, and vice versa. Besides, when the BOEM carries out remanufacturing, the consumers' brand loyalty of consumers will increase the prices of new products, general remanufactured products and brand remanufactured products simultaneously under the effect of butterfly effect. it will certainly increase the profits of brand manufacturers, but not necessarily reduce IR profits. The IR always prefers Nr mode when the brand loyalty is lower than a threshold; otherwise, IR will even prefer nrR in view of spillover profits. If the manufacturing cost of new products is high, the mode preference of the BOEM is always nR$\succ$nrR$\succ$n$\succ$nr while it may most prefer nrR mode or n mode on the contrary. Due to the influence of brand loyalty on product price, the brand consumer surplus under Nr and NrR models is not necessarily positively related to it and if the brand loyalty is not very high, consumers' model preference is always nrR$\succ$nr$\succ$nR$\succ$n. To our disappointment, we find that brand loyalty is not conducive to improving the overall social welfare in competitive markets (nr or nrR mode). The conclusion is helpful to expand the application of consumer brand theory and enrich the theory of remanufacturing competition. Furthermore, it provides a reference for local governments to formulate effective remanufacturing support policies when consumers have the emotion of brand loyalty.

Key words: brand loyalty, brand remanufactured product, market strategy, Stackelberg game

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