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Chinese Journal of Management Science ›› 2022, Vol. 30 ›› Issue (8): 130-142.doi: 10.16381/j.cnki.issn1003-207x.2019.2139

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Is There A “Quality Bridge” in the Dynamic Evolution of the Retail Service Supply Chain?

LI Jian-fei1,2, SUN Meng-xia1, LI Bei1   

  1. 1. School of Business Administration, Hunan University of Technology and Business, Changsha 410205, China;2. National Academy of Economic Strategy, Chinese Academy of Social Sciences, Beijing 100038, China
  • Received:2019-12-24 Revised:2020-04-24 Online:2022-08-18 Published:2022-08-18
  • Contact: 李蓓 E-mail:libei_r@163.com

Abstract: The role of quality of service in the retail supply chain is the focus of academic circles in recent years. Based on the existence of “quality bridge” in the dynamic evolution of retail service supply chain, the service quality Prediction model of retail service supply chain is verified by Markov chain model, which verifies the objective existence of steady state distribution of service quality, and takes the retail service supply chain led by HJ Retail enterprises in China as an empirical sample, Based on the system Dynamics model, this paper analyzes the interaction characteristics and system causal correlation between three quality behavior subsystems of functional service providers, retail service integrators and consumer customers, and probes into the cooperative mechanism of “quality bridge” in the dynamic evolution of retail service supply chain.

Key words: retail service supply chain; quality bridge; service quality steady state; markov chain; cooperative evolution

CLC Number: