IT外包中企业绩效的影响因素实证研究

Abstract

Abstract: On the basis of existing literature about relational governance and firm performance, three relational governance attributes, i. e. harmonious confict resolution, mutual dependence, and relational norms are identified, and a conceptual model of the factors influencing firm performance in IT outsourcing is built. After investigating more than 20 IT outsourcing companies in Beijing, Shanghai and Xi'an, structural equation modeling approach is employed to analyse the conceptual model and hypotheses. The empirical research result shows that trust, commitment and knowledge sharing have significant positive effects on firm performance, and trust's and commitment's effect on firm performance are both the direct and indirect effect, and knowledge sharing's effet on firm performance is the direct effect. Trust, commitment and knowledge sharing have strong mediating effects, and harmonious conflict resolution and mutual dependence have indirect effects on firm performance with the mediating role of trust, commitment and knowledge sharing constructs, and relational norms has indirect effects on firm performance with the mediating role of commitment and knowledge sharing constructs.

Key words: IT outsourcing, firm performance, relational governance, knowledge sharing, empirical study

CLC Number:

F270
C93

LIU Xu-feng, AI Shi-zhong. An Empirical Study on the Factors Influencing Firm Performance in IT Outsourcing[J]. Chinese Journal of Management Science, 2014, 22(2): 142-148.

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An Empirical Study on the Factors Influencing Firm Performance in IT Outsourcing

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