边界跨越对IT外包绩效影响的实证分析

Abstract

Abstract: Boundary spanning is becoming more and more important in IT outsourcing companies, but only a few researchers have paid attention to this subject. During previous research, it is found that boundary spanning exists in Chinese IT companies. Therefore, a suitable research design is followed and an empirical analysis of boundary spanning and its impacts on outsourcing performance are made. For this purpose, in the year of 2010, 20 companies that provide IT outsourcing services in Xi’an, Beijing and Shanghai are visited, and surveys are conducted in those companies. Totally 292 valid answered questionnaires are collected, and SPSS16.0 and AMOS17.0 are used to do statistical analysis. The empirical results show that boundary spanning has great flexibility. It has both direct and indirect impacts on IT outsourcing performance. Knowledge sharing has a strong mediating effect, through which boundary spanning, relation norm, and technical innovation all have indirect impacts on IT outsourcing performance. Also, boundary spanning, relation norm and knowledge sharing have a stronger effect on IT outsourcing performance than technical innovation.

Key words: IT outsourcing performance, boundary spanning, technical innovation, relation norm, knowledge sharing

CLC Number:

F406

DU Rong, FENG Jun-song, LI Min. An Empirical Research of Boundary Spanning on IT Outsourcing Performance[J]. Chinese Journal of Management Science, 2012, (4): 177-184.

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An Empirical Research of Boundary Spanning on IT Outsourcing Performance

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