［1］ 张来明,刘理晖.新中国社会治理的理论与实践［J］.管理世界,2022,38(1):20-35.Zhang Laiming, Liu Lihui. Theory and practice of social governance in new China［J］. Journal of Management World,2022,38(1):20-35.
［2］ 刘畅,李珍,殷勇,Ikou KAKU.团队型文化对赛汝(SERU)生产及运营绩效的影响:中国制造业的实证分析［J］.系统工程理论与实践,2021,41(2):431-441.Liu Chang, Li Zhen, Yin Yong. The impact of team culture on SERU’s production and operation performance: an empirical analysis of China’s Manufacturing industry［J］. Systems Engineering Theory and Practice,2021,41(2):431-441.
［3］ Zhao Wei, Liu Benqian, Guo Xitong, et al. Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients［J］. Production and Operations Management, 2022, 31(4): 1698-1718.
［4］ Tan Tom Fangyun, Netessine S. When does the devil make work? An empirical study of the impact of workload on worker productivity［J］. Management Science, 2014, 60(6): 1574-1593.
［5］ Alamsyah N, Zhu Yuqian. We shall endure: exploring the impact of government information quality and partisanship on citizens’ well-being during the COVID-19 pandemic［J］.Government Information Quarterly, 2022, 39(1): 101646.
［6］ Máchová R, Volejníková J, & Lněnicˇka M. Impact of e-government development on the level of corruption: measuring the effects of related indices in time and dimensions［J］. Review of Economic Perspectives, 2018, 18(2): 99.
［7］ Uyar A, Nimer K, Kuzey C, et al. Can e-government initiatives alleviate tax evasion? The moderation effect of ICT［J］. Technological Forecasting and Social Change, 2021, 166: 120597.
［8］ Hyytinen A, Tuimala J, Hammar M. Enhancing the adoption of digital public services: evidence from a large-scale field experiment［J］. Government Information Quarterly, 2022, 39(3): 101687.
［9］ Gesk T S, Leyer M. Artificial intelligence in public services: When and why citizens accept its usage［J］. Government Information Quarterly, 2022, 39(3): 101704.
［10］ Ravichandran T, Deng C. Effects of managerial response to negative reviews on future review valence and complaints［J］. Information Systems Research, 2022,DOI:10.1287/isre.2022.1122.
［11］ Chen Wei, Gu Bin, Ye Qiang, et al. Measuring and managing the externality of managerial responses to online customer reviews［J］. Information Systems Research, 2019, 30(1): 81-96.
［12］ Schuckert M, Liang Sai, Law R, et al. How do domestic and international high-end hotel brands receive and manage customer feedback?［J］. International Journal of Hospitality Management, 2019, 77: 528-537.
［13］ Han Maoxin. Examining the effect of reviewer expertise and personality on reviewer satisfaction: an empirical study of tripAdvisor［J］. Computers in Human Behavior, 2021, 114: 106567.
［14］ Wang Yang, Chaudhry A. When and how managers’ responses to online reviews affect subsequent reviews［J］. Journal of Marketing Research, 2018, 55(2): 163-177.
［15］ Brynjolfsson E, Hui Xiang, Liu Meng. Does machine translation affect international trade? Evidence from a large digital platform［J］. Management Science, 2019, 65(12): 5449-5460.
［16］ Zhang Shunyuan, Mehta N, Singh P V, et al. Frontiers: can an artificial intelligence algorithm mitigate racial economic inequality? An analysis in the context of airbnb［J］. Marketing Science, 2021, 40(5): 813-820.
［17］ Wuttke D, Upadhyay A, Siemsen E, et al. Seeing the bigger picture? Ramping up production with the use of augmented reality［J］. Manufacturing & Service Operations Management, 2022,24(4): 2349-2366.
［18］ Ganju K K, Atasoy H, McCullough J, et al. The role of decision support systems in attenuating racial biases in healthcare delivery［J］. Management Science, 2020, 66(11): 5171-5181.
［19］ Rafaeli A, Erez A, Ravid S, et al. When customers exhibit verbal aggression, employees pay cognitive costs［J］. Journal of Applied Psychology, 2012, 97(5): 931.
［20］ Porath C L, Erez A. Does rudeness really matter? The effects of rudeness on task performance and helpfulness［J］. Academy of Management Journal, 2007, 50(5): 1181-1197.
［21］ Geddes D, Callister R R. Crossing the line (s): a dual threshold model of anger in organizations［J］. Academy of Management Review, 2007, 32(3): 721-746.
［22］ Altman D, Yom-Tov G B, Olivares M, et al. Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers［J］. Manufacturing & Service Operations Management, 2021, 23(4): 854-875.
［23］ Peters L H, O’Connor E J. Situational constraints and work outcomes: the influences of a frequently overlooked construct［J］. Academy of Ranagement Review, 1980, 5(3): 391-397.
［24］ Setyawati L. Relation between feelings of fatigue, reaction time and work productivity［J］. Journal of Human Ergology, 1995, 24(1): 129-135.
［25］ Bendoly E. Linking task conditions to physiology and judgment errors in RM systems［J］. Production and Operations Management, 2011, 20(6): 860-876.
［26］ Dalton A N, Spiller S A. Too much of a good thing: the benefits of implementation intentions depend on the number of goals［J］. Journal of Consumer Research, 2012, 39(3): 600-614.
［27］ de Reuver R, Van de Voorde K, Kilroy S. When do bundles of high performance work systems reduce employee absenteeism? The moderating role of workload［J］. The International Journal of Human Resource Management, 2021, 32(13): 2889-2909.
［28］ Wang M C, Lee Y D, Chen Shunyu. The moderating effect of workload on orientated service and relationship quality［J］. The International of Journal Organizational Innovation, 2013, 6(1): 57-63.
［29］ Hitt L M, Tambe P. Health care information technology, work organization, and nursing home performance［J］. Llr Review, 2016, 69(4): 834-859.
［30］ 孟天广,李锋.网络空间的政治互动:公民诉求与政府回应性——基于全国性网络问政平台的大数据分析［J］.清华大学学报(哲学社会科学版),2015,30(3):17-29.Meng Tianguang, Li Feng. Political interaction in cyberspace: citizen appeal and government responsiveness: big data analysis based on national network platform for political inquiry［J］. Journal of Tsinghua University, 2015,30(3):17-29.
［31］ 尹海员,吴兴颖.投资者高频情绪对股票日内收益率的预测作用［J］.中国工业经济,2019,(8):80-98.Yin Haiyuan, Wu Xingying. The role of high frequency sentiment of investors in predicting intraday stock returns［J］. Chinese Industrial Economy, 2019,(8):80-98.
［32］ Cui Ruomeng, Ding Hao, Zhu Feng. Gender inequality in research productivity during the COVID-19 pandemic［J］. Manufacturing & Service Operations Management, 2022, 24(2): 707-726.
［33］ Agarwal S, Karapetyan A. Information salience and mispricing in housing［J］. Management Science, 2022, 68(12): 9082-9106.
［34］ Wu Yanhui, Zhu Feng. Competition, contracts, and creativity: evidence from novel writing in a platform market［J］. Management Science, 2022, 68(12): 8613-8634.
［35］ Xu Yuqian, Tom Fangyun Tan, Netessine S. The impact of workload on operational risk: evidence from a commercial bank［J］. Management Science, 2022, 68(4): 2668-2693.
|
