[1] Varun Grover,William Kettinger,Process Think:Winning Perspectives For Business Change In The Information Age[M].IDEA Group Publishing,Harshey. [2] Kilmann,R.H.,Covin,T.J.,Corporate Transformation:Revitalizing Organizations for a Competitive World[M].San Franscisco:Jossey-Bass. [3] Orlikowski,W.I.,CASE tools as organizational change:investigating incremental and radical changes in systems development[J].MIS Quarterly,17(3),p309-340. [4] Nutt,P.C..Tactics of implementation[J].Academy of Management Journal,29(2),230-261. [5] Gersick,C.I.G..Revolutionary change theories:a multi level exploration of the punctuated equilibrium paradigm[J].Academy of Management Review,16(1),10-36. [6] Bernard Burnes.Managing Change:A Strategic Approach to Organization Dynamics[M].Prentice Hall,1996. [7] S.Mark Young.Implementing Management Innovations Successfully:Principles for Lasting Change[J].Journal of Cost Management,1997,11(5):16-21. [8] Peter O'Neill,Amrik S.Sohal,Business Process Reengineering:A review of recent literature[J].Technovation 1999,19:571-581. [9] Sirkka L.Jawenpaa,Donna B.Stoddard,Business Process Redesign:Radical and Evolutionary Change[J].Journal of Business Research,1998,141:15-27. [10] 马健,黄丽华,企业过程创新--概念与应用[M].三联书店(香港)有限公司出版,1998. |