信息技术治理影响分销渠道敏捷的机理研究

doi:10.16381/j.cnki.issn1003-207x.2020.07.016

摘要/Abstract

摘要： 如何获取供应链敏捷是信息系统和运作管理领域共同关注的热点和前沿问题。然而，当前研究主要关注供应链流程柔性或信息技术柔性对于供应链敏捷形成的作用，忽视了供应链环境中如何通过IT治理来实现供应链的分销渠道敏捷。基于IT治理和IT-商务战略匹配理论，本文构建了一个有调节的中介模型来实证研究IT治理、企业间电子商务战略匹配（知识匹配和运作匹配）和环境动荡性影响渠道敏捷的机理。通过对209家被调查企业的数据分析发现：IT治理通过知识匹配和运作匹配对渠道敏捷产生积极正向影响；环境动荡水平越高，运作匹配所发挥的中介作用越强；环境动荡性在IT治理和知识匹配之间存在负向调节作用，而在知识匹配和渠道敏捷之间存在正向调节作用。本文通过融合IT治理和IT-商务战略匹配理论，揭示了焦点企业和渠道伙伴的IT治理对渠道敏捷的作用机理，为供应链敏捷理论贡献新知。

关键词: IT治理, 企业间电子商务战略匹配, 分销渠道敏捷, 环境动荡性

Abstract: Today's marketplace is characterized by intense competitive pressures and high levels of turbulence and uncertainty. Firms require agility in their supply chains to provide competitive advantage. How to supply chain agility (i.e., channel agility) has attracted both researchers and practitioners. However, prior literature focuses on the following antecedents of supply chain agility, i.e., flexibility of the supply chain processes or IT flexibility, ignoring the effects of the governance factors on the channel agility. Based on IT governance and IT-business strategic alignment, the mediation model is studied, and explores the effect of IT governance, inter-firm e-business strategic alignment (including intellectual and operational alignment) and environmental turbulence on the channel agility are explord. Using data from a survey of IT or business executives in 209 firms, it is uncovered that IT governance has a positive effect on channel agility through intellectual and operational alignment. In addition, the mediating effect of operational alignment is more positive when higher level of environmental turbulence. Although there is no the moderated mediator effect in the path of IT governance-intellectual alignment-supply chain agile, the environmental turbulence has a negative moderated effect between IT governance and intellectual alignment, and has a positive moderated effect between intellectual alignment and channel agility. Through integrating IT governance and IT-business strategic alignment, it is revealed the effect mechanisms of IT governance and channel agility, and the theory of the generation of supply chain agility is also contributed.

Key words: IT governance, inter-firm e-business strategic alignment, channel agility, environment turbulence

中图分类号:

F270.7
F274

池毛毛, 李延晖, 王伟军, 卢新元. 信息技术治理影响分销渠道敏捷的机理研究[J]. 中国管理科学, 2020, 28(7): 164-173.

CHI Mao-mao, LI Yan-hui, WANG Wei-jun, LU Xin-yuan. How to Generate Channel Agility through Information Technology Governance[J]. Chinese Journal of Management Science, 2020, 28(7): 164-173.

参考文献

[1] Sambamurthy V, Bharadwaj A, Grover V. Shaping agility through digital options:Reconceptualizing the role of information technology in contemporary firms[J]. MIS Quarterly, 2003, 27(2):237-263.
[2] Gligor D M, Esmark C L, Holcomb M C. Performance outcomes of supply chain agility:When should you be agile?[J]. Journal of Operations Management, 2015, 33-34:71-82.
[3] Braunscheidel M J, Suresh N C. The organizational antecedents of a firm's supply chain agility for risk mitigation and response[J]. Journal of Operations Management, 2009, 27(2):119-140.
[4] 霍宝锋, 曹智, 李丝雨, 等. 供应链内部整合与外部整合的匹配研究[J].系统工程理论与实践, 2016, 36(2):363-373.
[5] Liu Hefu, Ke Weiling, Wei K K, et al. The impact of IT capabilities on firm performance:The mediating roles of absorptive capacity and supply chain agility[J]. Decision Support Systems, 2013, 54(3):1452-1462.
[6] Lee O D, Sambamurthy V, Lim K H, et al. How does IT ambidexterity impact organizational agility?[J]. Information Systems Research, 2015, 26(2):398-417.
[7] Swafford P, Ghosh S, Murthy N. The antecedents of supply chain agility of a firm:Scale development and model testing[J]. Journal of Operations Management, 2006, 24(2):170-188.
[8] 朱镇, 张伟. IT能力如何提高供应链的竞争优势:整合与敏捷协调视角的研究[J].中国管理科学, 2014, 24(s1):604-609.
[9] 吴晓云, 陈鹏飞. 信息技术对服务企业组织敏捷性影响的实证研究[J].外国经济与管理, 2015, 37(9):80-96.
[10] 李维安, 李勇建, 石丹. 供应链治理理论研究:概念、内涵与规范性分析框架[J].南开管理评论, 2016, 19(1):4-15.
[11] Wu S P, Straub D W, Liang T. How information technology governance mechanisms and strategic alignment influence organizational performance:Insights from a matched survey of business and IT managers[J]. MIS Quarterly, 2015, 39(2):497-518.
[12] Tiwana A, Konsynski B. Complementarities between organizational IT architecture and governance structure[J]. Information Systems Research, 2010, 21(2):288-304.
[13] Tiwana A. Systems development ambidexterity:Explaining the complementary and substitutive roles of formal and informal controls[J]. Journal of Management Information Systems, 2010, 27(2):87-126.
[14] Schlosser F, Beimborn D, Weitzel T, et al. Achieving social alignment between business and IT-An empirical evaluation of the efficacy of IT governance mechanisms[J]. Journal of Information Technology, 2015, 30(2):119-135.
[15] Hiekkanen K. Exploring the relationship between IT governance and strategic alignment[D]. Finland:Aalto University, 2016.
[16] Gerow J E, Grover V, Thatcher J, et al. Looking toward the future of IT-business strategic alignment through the past:A meta-analysis[J]. MIS Quarterly, 2014, 38(4):1159-1185.
[17] Gerow J E, Grover V, Thatcher J, et al. Alignment's nomological network:Theory and evaluation[J]. Information & Management, 2016, 53(5):541-553.
[18] Chakravarty A, Grewal R, Sambamurthy V. Information technology competencies, organizational agility, and firm performance:Enabling and facilitating roles[J]. Information Systems Research, 2013, 24(4):976-997.
[19] Tallon P P, Pinsonneault A. Competing perspectives on the link between strategic information technology alignment and organizational agility:Insights from a mediation model[J]. MIS Quarterly, 2011, 35(2):463-486.
[20] Weill P, Ross J W. IT governance[M]. New York:McGraw-Hill Professional, 2004.
[21] 谢磊, 马士华, 桂华明, 等. 供应物流协同与供应链敏捷性、绩效关系研究[J].科研管理, 2012, 33(11):96-104.
[22] 高晓兵. 宝钢与汽车公司进行战略联盟合作[J].锻造与冲压, 2009,(2):14-14.
[23] Coltman T, Tallon P, Sharma R, et al. Strategic IT alignment:Twenty-five years on[J]. Journal of Information Technology, 2015, 30(2):91-100.
[24] 张延林, 肖静华, 谢康. 信息系统与业务战略匹配研究述评[J].管理评论, 2014, 26(4):154-165.
[25] Tallon P P, Queiroz M, Coltman T, et al. Business process and information technology alignment:Construct conceptualization, empirical illustration, and directions for future research[J].Journal of the Association for Information Systems 2016, 17(9):563-589.
[26] Preston D S, Karahanna E. Antecedents of IS strategic alignment:A nomological network[J]. Information Systems Research, 2009, 20(2):159-179.
[27] 朱树婷, 仲伟俊, 梅姝娥. 企业间信息系统能力影响合作绩效的机理研究[J].中国管理科学, 2017, 25(5):61-69.
[28] Hoetker G, Mellewigt T. Choice and performance of governance mechanisms:Matching alliance governance to asset type[J]. Strategic Management Journal, 2009, 30(10):1025-1044.
[29] Goo J, Kishore R, Rao H R, et al. The role of service level agreements in relational management of information technology outsourcing:An empirical study[J]. MIS Quarterly, 2009, 33(1):119-145.
[30] Narayanan S, Narasimhan R, Schoenherr T. Assessing the contingent effects of collaboration on agility performance in buyer-supplier relationships[J]. Journal of Operations Management, 2015, 33-34:140-154.
[31] Rosenzweig E D. A contingent view of e-collaboration and performance in manufacturing[J]. Journal of Operations Management, 2009, 27(6):462-478.
[32] Baron R M, Kenny D A. The moderator-mediator variable distinction in social psychological research:Conceptual, strategic, and statistical considerations[J]. Journal of Personality and Social Psychology, 1986, 51(6):1173-1182.
[33] Edwards J R, Lambert L S. Methods for integrating moderation and mediation:A general analytical framework using moderated path analysis[J]. Psychological Methods, 2007, 12(1):1-22.
[34] Podsakoff P M, MacKenzie S B, Lee J Y, et al. Common method biases in behavioral research:A critical review of the literature and recommended remedies[J]. Journal of Applied Psychology, 2003, 88(5):879-903.
[35] Liang H, Saraf N, Hu Q, et al. Assimilation of enterprise systems:The effect of institutional pressures and the mediating role of top management[J]. MIS Quarterly, 2007, 31(1):59-87.
[36] Luftman J, Lyytinen K, Zvi T B. Enhancing the measurement of information technology (IT) business alignment and its influence on company performance[J]. Journal of Information Technology, 2015, 212(10):1519-1527.
[37] 冯长利, 张明月, 刘洪涛, 等. 供应链知识共享与企业绩效关系研究——供应链敏捷性的中介作用和环境动态性的调节作用[J].管理评论, 2015, 27(11):181-191.
[38] Cao Z, Lumineau F. Revisiting the interplay between contractual and relational governance:A qualitative and meta-analytic investigation[J]. Journal of Operations Management, 2015, 33-34(1):15-42.
[39] Wallenburg C M, Schä T. The interplay of relational governance and formal control in horizontal alliances:A social contract perspective[J]. Journal of Supply Chain Management, 2014, 50(2):41-58.