基于情感反应的组织即兴成因机理研究

摘要/Abstract

摘要： 在不断变化的竞争环境中,企业快速成长能力更多地依赖于临场应变的组织即兴。组织即兴往往是由情境变化所激发的组织情感反应,进而激活组织记忆和偏离原组织行动模式、并不断地适应新环境的组织活动,同时。本文剖析了组织情感与组织即兴行动之间关系,建立了组织情感会触发组织活动的即兴生成模型。模型研究发现,情感反应与组织行动之间的趋同性、组织情感反应的强度、以及改变行动的努力程度影响着组织即兴活动产生。最后,以星巴克的创新性活动为例进一步证实,组织即兴是组织情境激发的情感力所驱动的集体行动。

关键词: 组织即兴, 情感反应, 认知努力, 组织行动

Abstract: In high uncertain environment, quick growth of firms mainly depends on the capabilities of flexible responses, and emotional arousal in the very situations underlies organizational improvising. Organizational improvisation may be a series of coherent actions driven by organizational emotion which continually try to activate organizational memory and deviate from the previous organizational cognitive mode. First, the relationship of organizational emotion and organizational improvisation is discussed and thus the corresponding generation model is built. The findings suggest that the convergence between organizational emotional reactions and activities, the intensity of emotional reactions and the efforts of organizational shifts can arouse extemporaneous activities. At last, the statement that organizational improvisation is a series of coherent actions driven by organizational emotion is revified by a case study.

Key words: organizational improvisation, emotional reactions, cognitive efforts, organizational actions

中图分类号:

C931

潘安成,李笑男. 基于情感反应的组织即兴成因机理研究[J]. 中国管理科学, 2012, (4): 185-192.

PAN An-cheng,LI Xiao-nan. The Formation of Organizational Improvisation: An Emotional Reaction View[J]. Chinese Journal of Management Science, 2012, (4): 185-192.

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