情绪负荷对网络问政平台运作服务质量和效率的影响—来自文本数据的证据
宋金波, 周禹杉, 何秋映
The Impact of Emotional Load on Service Quality and Operational Efficiency of Online Political Inquiry Platform—Evidence from Textual Data
SONG Jin-bo, ZHOU Yu-shan, HE Qiu-ying
中国管理科学
.
2023, (3): 133
-142
.
DOI: 10.16381/j.cnki.issn1003-207x.2022.0373
