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Articles

The Impact of Emotional Load on Service Quality and Operational Efficiency of Online Political Inquiry Platform—Evidence from Textual Data

  • SONG Jin-bo ,
  • ZHOU Yu-shan ,
  • HE Qiu-ying
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  • School of Economics and Management, Dalian University of Technology, Dalian 116024, China

Received date: 2022-02-27

  Revised date: 2022-08-12

  Online published: 2023-04-03

Abstract

In recent years, the online political inquiry platform empowered by new information technology has developed rapidly and has become an important part of Chinese government social governance. However, empirical studies on the influencing factors and optimization of service quality and efficiency regarding the operation of online political inquiry platform are still lacking.

Cite this article

SONG Jin-bo , ZHOU Yu-shan , HE Qiu-ying . The Impact of Emotional Load on Service Quality and Operational Efficiency of Online Political Inquiry Platform—Evidence from Textual Data[J]. Chinese Journal of Management Science, 2023 , 31(3) : 133 -142 . DOI: 10.16381/j.cnki.issn1003-207x.2022.0373

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