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中国管理科学 ›› 2026, Vol. 34 ›› Issue (5): 123-133.doi: 10.16381/j.cnki.issn1003-207x.2024.0941cstr: 32146.14.j.cnki.issn1003-207x.2024.0941

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保持神秘还是公开透明?奢侈品的质量披露策略研究

丁龙1, 关旭2, 常珊3()   

  1. 1.南京信息工程大学风险治理与应急决策研究院,江苏 南京 210044
    2.华中科技大学管理学院,湖北 武汉 430074
    3.湖北经济学院大数据与数字经济研究院,湖北 武汉 430205
  • 收稿日期:2024-06-11 修回日期:2024-09-11 出版日期:2026-05-25 发布日期:2026-04-21
  • 通讯作者: 常珊 E-mail:changshan33@163.com
  • 基金资助:
    江苏高校哲学社会科学项目(2022SJYB0164);国家自然科学基金项目(72401142);教育部人文社科研究项目(24YJC630033);湖北省教育厅哲学社科研究项目(23Q093);江苏省社会科学项目(23GLC026);湖北经济学院大数据与数字经济研究院开放课题(2024KFYB03)

To Withhold or to Reveal? Quality Disclosure of Luxury Brands

Long Ding1, Xu Guan2, Shan Chang3()   

  1. 1.Research Institute for Risk Governance and Emergency Decisions-Making,School of Management Engineering,Nanjing 210044,China
    2.School of Management,Huazhong University of Science and Technology,Wuhan 430074,China
    3.Institute of Big Data and Digital Economy,Hubei University of Economics,Wuhan 430205,China
  • Received:2024-06-11 Revised:2024-09-11 Online:2026-05-25 Published:2026-04-21
  • Contact: Shan Chang E-mail:changshan33@163.com

摘要:

奢侈品可以给消费者同时提供功能性效用和炫耀性地位效用。奢侈品的质量属于企业的私有信息,奢侈品企业可以主动将其披露,以降低质量信息不对称对功能性效用的消极影响,然而过分的信息透明,也可能降低奢侈品因其神秘性带来的地位效用。本文考虑奢侈品直营店(集中式)和买手店(分散式)两种常见的供应链结构,依次构建奢侈品的质量信息披露模型,探讨不同供应链结构下的奢侈品牌最优质量披露策略,分析奢侈品与普通产品质量信息披露差异,研究地位效用敏感度对奢侈品质量披露决策、产品定价和企业收益影响。结果表明:(1)奢侈品企业披露质量信息时应兼顾奢侈品的优质感与神秘感。当奢侈品质量高于一定阈值时,奢侈品企业应披露质量信息,从而保持公开透明;当奢侈品质量低于该阈值时,应隐藏质量信息,从而保持神秘;(2)与普通产品相比,奢侈品企业需关注质量披露对奢侈品地位效用的影响,因此质量披露意愿更低;(3)与分散式供应链相比,奢侈品企业在集中式供应链结构中质量披露意愿更高;(4)随着消费者对地位效用敏感度的增加,奢侈品企业保持神秘时,可以通过溢价获得更高收益。

关键词: 奢侈品, 功能性效用, 地位效用, 质量披露, 博弈论

Abstract:

In the context of a growing global focus on quality, luxury goods have evolved to provide consumers not only with functional utility but also with status utility, which reflects social prestige and wealth. However, the true quality of luxury products remains a private piece of information held by companies, leading to an information asymmetry between producers and consumers. This information gap poses a critical challenge for luxury brands: whether to disclose product quality to reduce information asymmetry and build trust with consumers, or to withhold it to maintain the product's exclusivity and mystique. The core research question of this paper is how luxury brands can optimally balance the disclosure of quality information while maintaining their status value in various supply chain structures.To address this problem, a game-theoretic model is built to analyze luxury brands' quality disclosure strategies in both centralized (direct-operated) and decentralized (multi-brand or buyer-operated) supply chain structures. The model assesses how differences in supply chain management affect the firms' willingness to disclose quality information. It also examines the contrast between luxury goods and ordinary products in terms of quality disclosure and explores how the sensitivity of consumers to status utility influences the decision-making process for luxury brands. The problem is approached through several key research methods, including theoretical modeling and comparative analysis. The game theory-based model simulates the behavior of luxury firms under different market conditions, including various levels of consumer status sensitivity, supply chain structures, and competitive environments. It identifies the conditions under which firms will choose to disclose or hide product quality and the resultant effects on pricing, consumer perception, and firm profitability.The main findings of the research are as follows (a) Luxury brands should selectively disclose quality information to balance the product's perceived excellence with its mystique. The optimal strategy involves revealing quality information only when the product quality exceeds a certain threshold, enhancing consumer trust while preserving exclusivity. (b) Compared to ordinary products, luxury goods have a higher threshold for quality disclosure. This higher threshold reflects the luxury brands' desire to protect the status utility provided by their products. (c) Luxury brands operating in centralized supply chains (e.g., direct-operated stores) have a higher tendency to disclose quality information than those in decentralized supply chains (e.g., multi-brand or buyer stores), as centralized supply chains allow greater control over brand perception and consumer interaction. (d) As consumer sensitivity to status utility increases, luxury brands become more inclined to withhold quality information, even when the disclosure cost is low. However, this selective withholding leads to higher product pricing and enhanced profitability for the brand.

Key words: status goods, intrinsic consumption utility, status utility, quality disclosure, game theory

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