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Chinese Journal of Management Science ›› 2022, Vol. 30 ›› Issue (11): 182-195.doi: 10.16381/j.cnki.issn1003-207x.2020.0746

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Optimal Control of Crowdsourcing Logistics Service Quality Considering Reward-penalty Mechanism and Cost Sharing

MENG Xiu-li, YANG Jing, WU Yi-fan   

  1. School of Management Science and Engineering, Nanjing University of Finance and Economics, Nanjing 210023, China
  • Received:2020-04-24 Revised:2020-10-09 Online:2022-11-20 Published:2022-11-28
  • Contact: 孟秀丽 E-mail:mengxiuli@nufe.edu.cn

Abstract: With the rapid development of sharing economy, crowdsouring logistics is emerging. However, the crowdsourcing logistics service quality is not high, which reduces the crowdsourcing logistics demand. It is a long-term process for crowdsourcing logistics service quality to be controlled by the service platform and the receriver, and the quality change is affected by the quality control level of both parties. Therefore, how to control crowdsourcing logistics service quality for service platform and receiver is studied from the dynamic perspective.

Key words: crowdsourcing logistics; service quality; reward-penalty mechanism; cost sharing; optimal control method

CLC Number: