IT服务企业中文化对知识共享与创新行为关系的影响

doi:10.16381/j.cnki.issn1003-207x.2016.04.018

中国管理科学 ›› 2016, Vol. 24 ›› Issue (4): 159-166.doi: 10.16381/j.cnki.issn1003-207x.2016.04.018

IT服务企业中文化对知识共享与创新行为关系的影响

刘丽丽, 杜荣, 艾时钟

西安电子科技大学经济与管理学院, 陕西西安 710071

收稿日期:2014-01-07 修回日期:2015-11-16 出版日期:2016-04-20 发布日期:2016-04-29
通讯作者: 杜荣(1968-),女(汉族),陕西咸阳人,西安电子科技大学经济与管理学院,教授,博士生导师,研究方向:知识管理、跨文化管理,E-mail:durong@mail.xidian.edu.cn. E-mail:durong@mail.xidian.edu.cn
基金资助:
国家自然科学基金资助项目(71271164);陕西省软科学研究项目(2012KRM18);陕西省国际科技合作重点项目计划(2012KW-46)

Impact of Culture on the Relationship between Knowledge Sharing and Innovative Behavior in IT Services Industry

LIU Li-li, DU Rong, AI Shi-zhong

School of Economics and Management, Xidian University, Xi'an 710071, China

Received:2014-01-07 Revised:2015-11-16 Online:2016-04-20 Published:2016-04-29

摘要/Abstract

摘要： 在全球一体化进程加速、IT服务企业员工文化价值取向趋于多元化的背景下,有必要了解员工文化观念对企业的影响。本文研究员工的集体主义观念和权力距离观念对IT服务企业中知识共享与创新行为之间关系的影响。在北京、西安的具有不同文化特色的IT服务企业进行问卷调查,收集了484份问卷,运用SPSS及SmartPLS进行数据分析。研究结果表明:员工的集体主义观念增强时,知识共享对创新行为的影响会增加;权力距离增大时,知识共享对创新行为的影响会减弱。对实践的启示是:管理者应培养、提高员工的集体主义文化价值观;根据公司的企业文化特色,区分对待员工权力距离对知识共享与创新行为之间关系的影响作用。

关键词: 文化, 知识共享, 创新行为, IT服务

Abstract: As Chinese IT service companies face intense rivalry and customization demand, innovation is considered to be imperative for business success. In particular, employees' innovative behavior is an important asset. This study endeavors to extend research on innovative behavior by investigating employees' espoused individualism/collectivism and power distance cultural values in Chinese IT service industry. Specifically, a theoretical model is proposed to characterize antecedents of innovative behavior and investigate moderating effect of employees' espoused national cultural values on the relationship between knowledge sharing and innovative behavior. Questionnaire surveys were conducted in IT service firms with different ownerships in Beijing and Xi'an, with 484 questionnaires in total. SPSS and Smart PLS were used for data analysis. Results indicate that: Knowledge sharing affects innovative behavior significantly and positively; besides, this knowledge sharing-innovative behavior relationship increases with the increase of employees' espoused collectivistic cultural values, and decreases with the increase of espoused power distance cultural values. Implications for practice are: managers should recognize the importance of employees' espoused national culture, and design better recruitment strategies and training program for companies. For espoused collectivistic cultural values, managers should recruit employees high on collectivism, and implement mechanisms to cultivate and increase employees' espoused collectivistic cultural values. For espoused power distance cultural values, managers should adopt suitable strategies according to specific situations, e.g., if this organization emphasis on hierarchy or the leaders are characterized by high power distance, manager can ignore the negative moderating effect; conversely, managers should enhance mutual communication and trust between the managers and employees, and increase employees' enthusiasm and initiative in companies characterized by low power distance.

Key words: culture values, knowledge sharing, innovative behavior, IT service

中图分类号:

F406

刘丽丽, 杜荣, 艾时钟. IT服务企业中文化对知识共享与创新行为关系的影响[J]. 中国管理科学, 2016, 24(4): 159-166.

LIU Li-li, DU Rong, AI Shi-zhong. Impact of Culture on the Relationship between Knowledge Sharing and Innovative Behavior in IT Services Industry[J]. Chinese Journal of Management Science, 2016, 24(4): 159-166.

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IT服务企业中文化对知识共享与创新行为关系的影响

Impact of Culture on the Relationship between Knowledge Sharing and Innovative Behavior in IT Services Industry

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